Contact Us
Get in touch with our team. We're here to help you with any questions or concerns.
Get in Touch
We'd love to hear from you. Send us a message and we'll respond as soon as possible.
Business coverage
Malaysia-registered cross-border e-commerce company, serving Southeast Asia and global customers.
Send us a Message
Frequently Asked Questions
Find answers to common questions about our platform and services
How long does shipping take?
Delivery timing depends on the destination and product. Review the Shipping Information page or contact support before placing an order.
What payment methods do you accept?
Supported payment methods are confirmed during the ordering process. See the Payment Information page for the current guidance.
Can I return items?
Return eligibility and the request process are described in our Returns and Refund & Cancellation pages.
Do you offer customer support?
You can contact the support team by email using the form above or support@malatrading.com.
Are there any hidden fees?
Before you submit an order request, ask support to confirm the applicable product, delivery, and payment details.
How can I track my order?
Order-tracking instructions are provided by support after an order has been confirmed and dispatched.